Privacy Policy

Effective date: February 2026

1. Introduction

This Privacy Policy explains how Vistra Nova Ltd ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website at vistranova.com.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all visitors to our website.

We are a company registered in England and Wales under company number 17056517, with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For the purposes of data protection law, we are the data controller.

2. What data we collect

This website (vistranova.com) does not currently collect any personal data from visitors. We do not use cookies, analytics, or third-party tracking services.

If you contact us directly via email, we will process your email address and any information you provide solely to respond to your enquiry.

3. How we use your data

If you contact us via email, we use your information to:

  • Respond to your enquiry or request
  • Provide information about our services
  • Address any issues or concerns you raise

We will not use your contact information for marketing purposes without your explicit consent.

4. Legal basis for processing

When you contact us, our legal basis for processing your data is legitimate interest (Article 6(1)(f) of the UK GDPR)—specifically, our interest in responding to enquiries from potential customers and the public.

You can request deletion of any correspondence at any time by contacting us.

5. Data sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data only in the following limited circumstances:

  • Service providers: We may use trusted third-party services to help us operate our business (e.g., email hosting). These providers are bound by contractual obligations to keep your data confidential and secure.
  • Legal requirements: We may disclose your data if required by law or in response to valid requests by public authorities.

6. Data retention

We retain correspondence and contact information only for as long as necessary to fulfil the purposes described in this policy:

  • Email correspondence: We retain emails for up to 24 months after the last interaction, unless a longer retention period is required for legal or business purposes.
  • Upon request: You may request deletion of your data at any time by contacting us.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you and any applicable regulator of a breach where legally required to do so.

8. Your rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data ("right to be forgotten").
  • Right to restrict processing: You can request that we limit how we use your data.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to object: You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Cookies and tracking

Our website does not currently use cookies or any third-party tracking or analytics services. If this changes in the future, we will update this policy and implement appropriate consent mechanisms.

10. International transfers

We store and process your data within the United Kingdom and European Economic Area. If we ever need to transfer your data outside these regions, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if we have your contact information) or by posting a notice on our website.

The "Effective date" at the top of this policy indicates when it was last updated.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

13. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Post:
    Vistra Nova Ltd
    71-75 Shelton Street, Covent Garden, London, WC2H 9JQ